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RRZE HelpDesks

A list of RRZE HelpDesks can be found at the RRZE HelpDesk .

Frequently Asked Questions (FAQs)

A Collection of Frequently Asked Questions about Identity Management (IdM) can be found at the FAQ of the RRZE HelpDesk system (German only) .

FAU's Identity Management - The IdM portal ->

Your central online access to FAU services

The identity management (IdM) system manages access to numerous services at Friedrich-Alexander-Universität Erlangen-Nürnberg.

It is also used to centrally manage the personal data and accounts of all FAU members for the entire duration of their studies or employment.

Who uses the IdM portal?

Students, staff, guests - in other words, all FAU members.

What do you need the IdM portal for?

  • Activating and managing University services such as
    • Wireless LAN (e.g. eduroam)
    • E-mail
    • FAUcard
    • campo
    • University Library
    • Single Sign-On (e.g. for StudOn)
  • Reviewing personal details - Your personal data stored in the IdM (name, address,....)
  • Self registration for our university program (student applicants)


What do I have to do?

Every new University member must activate their account at -> to begin with.
Your will receive the details you need to do so in an information letter from the Student Records Office (for students) or upon presenting photo ID at one of the RRZE help desks.

Activating your IdM account:

  1. Accept the general terms of use.
  2. Choose a security question for password recovery.
  3. Choose a central password for all central services.
  4. Choose a recovery e-mail address in case you forget your password.

Guest management

Form for IdM Guests (and others) customer requests:

-> IdM Guest request form - This form is to be filled and sent to one of the RRZE Helpdesk-Systems.

All user groups/types can be seen at ->